Welcome to DIYMobileRepair.com! By browsing, shopping, or purchasing products from this website (www.DIYMobileRepair.com) “you” the “user” or “customer” are deemed to have read and agreed to the following Terms and Conditions. The Terms: “We”, “Us” refers to DIYMobileRepair.com, The owners of this website. If you do not agree to any of the following Terms and Conditions, you should not use this website.
You agree to abide by all terms contained on DIYMobileRepair Repair's website and not use this website for any unlawful purpose. Your use of this website is solely at your risk. All materials, information, software, products, and services included in or available through this site are provided “as is” and available for your use.
No advise, information, or communication whether written or verbal obtained by you from DIYMobileRepair shall create any warranty not expressly stated in these terms and conditions.
DIYMobileRepair does not take responsibility for potential damage that could occur when attempting to repair a damaged device with our parts. If you attempt to repair your device you do so at your own risk.
All Products and company names are trademarks of their respective holders and DIYMobileRepair.com is a third-party provider of parts and is not affiliated with the Products. e.g. iPhone, Apple, iPad, iPod, Mac are registered trademarks of Apple, Inc., Samsung and Galaxy are registered trademarks of Samsung. We use these trademarks only to the extent necessary for our customers to identify whether certain repair or replacement parts are compatible with the products owned by our customers
Most orders are processed within 24 business hours. Please double check the shipping address you have entered for your order. Any errors in the shipping or billing address may cause the order to be delayed until we obtain the correct information.
Orders that are shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country (import fees).
These additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. When customs clearance procedures are required it can cause delays beyond our carrier’s original delivery estimate.
You will be presented with a total cost of your order, including shipping, prior to finalizing the order. Any refunds will be applied to the card presented for payment. Sales tax will be applied to orders placed in Nevada. We do not offer local pick up.
Upon checkout, you will be able to choose between paying with a credit/debit card through our secure payment processor or to use PayPal checkout. We accept all major credit cards including Visa, Mastercard, Discover & American Express.
If you have placed an order and need to cancel it for any reason, please contact us immediately so we can stop the order from being processed and dispatched. All cancellations will incur a 10% or $2.50 cancellation fee, whichever is greater, to cover transaction fees. Orders already shipped cannot be canceled. Please contact customer service for an RMA request if the order you wished to cancel was dispatched.
We reserve the right to change the shipping method selected to one of equal or greater value if there is a problem with the provided address and the shipping method that was selected.
DIYMobileRepair does not guarantee delivery by any particular date or by any particular shipping method you may choose. Again, under NO circumstances do we provide a refund for shipping.
Any guaranteed delivery time is made by the carrier, not DIYMobileRepair. The estimated delivery provided at checkout is an estimate only and does not guarantee delivery by a specific date or time. DIYMobileRepair cannot refund shipping charges for shipments arriving past the estimated delivery date.
DIYMobileRepair will not be responsible for any delays in delivery which result from any circumstances beyond its control including without limitation: product unavailability, carrier delays, delays due to fire, severe weather, power failure, labor problems, acts of war, terrorism, acts of God, or acts of any government or agency. All orders are subject to part availability.
Leave at door policy: Carriers will leave packages at your door and do not require a signature. DIYMobileRepair is not responsible after the carrier delivers the package.
Free or discounted shipping promotions are only valid for the orders meeting the exact specifications. Promotions can be changed or expire at any time without notice.
Should you need to return an item(s) you must contact us within 30 days of delivery date for a Return Authorization Number. Please use the Contact Us email form to request an RMA.
After contacting and receiving further instructions you, the customer is responsible for any return shipping expenses as well as making sure the return package arrives back to us safely and is not damaged. DIYMobileRepair.com strongly suggests using any shipping service that can provide tracking and/or delivery confirmation.
DIYMobileRepair.com is not responsible for any item(s) returned without previous contact. We are not responsible for lost packages. Keep a copy of your tracking number.
A return authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.
A refund back to the original payment method will be issued by DIYMobileRepair. Refund times vary depending on credit card policies. Processing returns is estimated in 48 hours but not guaranteed. Processing may be longer if communication with the customer is needed.
Only unused and unopened items may be returned to DIYMobileRepair.com. Use is defined as any attempt to install, open, or use an item. Inspect your products carefully upon receipt. Absolutely no returns will be accepted after 30 days of original receipt date. All non-defective products returned to DIYMobileRepair for refund are subject to a 15% restocking or $5 minimum fee (NO EXCEPTIONS). Shipping cost is a non-refundable item. In the event merchandise is sent back to DIYMobileRepair without proper RMA procedures taken by the customer, upon communication with the sender DIYMobileRepair has the right to refuse the return merchandise or offer a 25% restocking or $5 minimum fee (NO EXCEPTIONS) if the return is authorized by DIYMobileRepair under strict exceptions.
Freight and insurance cost associated with returns, for any reason, are strictly the responsibility of the sender.
When placing an order you are agreeing to the price currently displayed on the website and in the shopping cart. These prices are not guaranteed and may be adjusted and updated frequently.
The product images on this website are a fair representation of the items. They may not be 100% accurate. We attempt to keep images as up-to-date as possible. Some product images may vary slightly. Recommended tools may not always be accurate.
Some items on our website have a no return, exchange or credit policy. These items include Repair Tools of any kind including: Screwdrivers, Pry Tools, ESD Safe Tools, and Adhesive & Other Tools as categorized and listed on the site.
WARRANTY & EXCHANGES
If in the event you receive a defective part that has not been damaged during shipping, contact us directly. We provide a 30-Day limited exchange policy on the parts we sell, and we do not offer additional warranties.
Items damaged due to neglect, mishandling, improper installation or use, abuse, neglect, careless handling, or any other fault of the buyer will not qualify for this limited warranty. DIYMobileRepair is not responsible for any consequential or incidental damages.
Video and written repair guides are for demonstration purposes only. DIYMobileRepair is not responsible for further damages due to improper installation.
If an item or part is damaged during shipping from seller to the customer, please do not open it. Please contact us immediately for a Return Authorization Number.
If you would like to request an exchange due to a wrongly ordered part, wrongly sent part, the item under warranty, or other reasons, contact customer service within 310 days of delivery for an Exchange Authorization Form.
We share the shipping costs associated with a return for replacement. If the wrong item is sent or if the part needs testing, the customer pays for return shipping and insurance, and we pay to ship the replacement. We cannot accept C.O.D. deliveries.
The phone order department is unable to answer questions regarding Tech Support, billing & RMA returns. Please email our customer service department regarding these issues at [email protected].
DIYMobileRepair uses an email based support system. Emails are archived, allowing us to better solve problems by researching your requests on the parts purchased, and for you to refer back to an email we answered at any time.
REPAIR SERVICE TERMS & CONDITIONS
Repair Service Fulfillment:
Cases in which your order for repair service(s) cannot be processed or delayed include but are not limited to: further contact required from you the customer from our fraud prevention department, as well as further contact required when a device has been sent to our facility without proper included paperwork filled out legibly and/or correctly.
Furthermore, we reserve the right to refuse services to anyone in the event the device is deemed beyond repairable condition upon initial diagnosis, the device received does not match the model specific repair service(s) purchased through our website, and/or payment for such services could not be fully captured.
Repair Service - Hours of Operation:
Our regular business hours are Monday through Friday, 9 am to 5 pm PST. In the event your device is derived to our facilities on a Saturday, Sunday or on a holiday our facilities are closed, services to your device will not start until the following business day.
Repair Service - In-Bound Shipping Liability Notice:
Terms Defined: The term “in-bound” is defined as the initial process of you, the customer, shipping your device to us to complete repair services
DIYMobileRepair is not liable for any loss or damages incurred during the in-bound shipment process of your device(s) from you the customer to us. Any damages or loss of your package incurred during the in-bound shipping process will be responsible by the shipping provider. All claims of damage or loss during in-bound shipping must be taken up with your chosen shipping provider. DIYMobileRepair strongly suggests that you obtain tracking information from the shipping service provider you choose to ship your device to us. We also STRONGLY suggest you obtain insurance on your package sent to us for service.
DIYMobileRepair may contact you if your package has been received damaged to the point of further unsuspected damage to your device. We may choose to provide pictures or video evidence of the damaged package and/or un-packing of the device to note further or suspected damage incurred during the in-bound shipment of your device to us.
DIYMobileRepair has the right to refuse repair services if further un-expected damage has occurred to the device during the in-bound shipment to us. We may also provide advice on how to take further action to resolve such issues incurred during the inbound shipment process of your device to us.
DIYMobileRepair kindly asks you to print and fill out our Repair Service Form and include it inside the package you choose to send your device to us for repair. If you do not include this form filled out inside your package we cannot guarantee that your repair can be expedited as quick as possible if further communication is required by you the customer.
Repair Service - Initial Inspection and Diagnosis of your device prior to Repair Service:
DIYMobileRepair will perform an initial inspection and diagnosis of your device prior to performing requested repair services to ensure the reparability of your device to working condition. We will take proper steps and procedures to document the received condition of the device and note any cosmetic or physical damage, imperfections, broken or missing components, and other issues with the device to ensure and thorough diagnosis prior to the repair. We will also use this documented information to protect our liability during the possession and services rendered to your device or property. In the event that the initial purchased repair services will not fix the intended issues or damaged part(s) we may then contact you to provide details of initial diagnosis to suggest additional parts or repair services required to fix your device to working condition.
If additional parts or services are required to repair your device to a working condition we may then request payment authorization via telephone to cover additional charges necessary to complete the repair.
Repair Service - Water Damage:
If your device is received and upon initial diagnosis we determine the presence of water or moisture induce damage we may then contact you to inform you of the presence of such damage and determine the reparability of your device. We may also attempt to clean up the affected areas of your device using various methods administered by professionals to resolve any presence of water damage. We will not provide a warranty or guarantee on the repair service in the instance your device has suspected water damage.
Repair Service - Privacy and Security:
We may request any security codes or locking swipe patterns required to unlock your device to troubleshoot and record various issues during initial diagnosis and post repair inspection. If you choose not to provide such information required to unlock your device to complete a full diagnosis we may then note your decision and revoke coverage or liability on various components on your device including but not limited to buttons, cameras, keypads, keyboards, LCD screens, Touch Screen Digitizers, etc. We will never share or disclose any sensitive information collected during the process of your repair service order.
Repair Service - Sim-Cards, SD Cards & External Accessories:
In many cases, if you have a screen protector or other protective film-like material on the outer surfaces of your device they may have to be removed to perform the necessary steps to install a new part to repair your device. DIYMobileRepair will not replace a removed screen protector unless otherwise purchased separately as an additional item/service.
Please remove any protective cases as well as your sim-card or any memory cards from your device prior to packing and shipping it to our facilities for repair. DIYMobileRepair is not liable to replace or protect any cases, sim cards, memory cards or other accessories included in your package with your device sent to us for repairs.
Repair Service - Pricing
DIYMobileRepair assigns prices to our repair services that include the cost of the part(s) and labor involved in the completion of the service. In the event during the initial diagnosis of your device we suggest additional parts or services to complete the repair, additional service charges may be requested. Labor charges / Service charges are estimated by the length of time and level of difficulty involved in the completion of the repair.
Repair Service - Return Shipping:
During the checkout process, you will have to choose a shipping method to complete your purchase. These pre-calculated shipping services are the options you choose to have your device shipped back to you upon completion of the repair. We offer FEDEX and USPS shipping for all of our repair services. Your package will be insured and tracking information will be provided via email.
If you choose a shipping service that does not require a signature for delivery you agree to take full responsibility for any packages that are left at your doorstep. When delivery confirmation from the selected shipping service has been verified no "lost" or "damage" package claims can be paid. If you choose a shipping method with a "signature required" you must be present at time of delivery and sign to receive your package.
DIYMobileRepair will take every precaution to ensure your device is delivered safely. Your device will always be shipped back in a box with protective packaging and a signature may be required.
Repair Service - Cosmetic Damage Caused from Repair Procedure - Disclosure
Due to the nature of most repair procedures, typically screen repairs - there is the possibility that certain tools may leave cosmetic imperfections on the exterior of your device. The Apple iPad for example, during the screen removal process it is common to leave minor cosmetic damage to the outer bezel due to the nature of the repair procedures. Our technicians will do their very best to limit the possibility of such damage while taking the necessary steps to complete the repair service. DIYMobileRepair is not liable to replace any part of your device that may have been cosmetically damaged due to the nature of the repair procedure.
Repair Service - Void of Warranty Disclosure
By performing a repair on your device you understand that your factory warranty, service provider warranty and/or other extended warranties may be voided. DIYMobileRepair offers no guarantees that our repair process will preserve any such warranty conditions.
Repair Service - “Jail broken”, Unlocked, or Hacked Devices
In the event, we receive your device and the factory software has been altered in any way we reserve the right to withhold any guarantee on our parts. If a problem may arise with the part installed in your device and our technicians suspect software related issues we may ask to perform a factory reset on your device either before sending your device back to you or you sending the device back to us for diagnosis.
Repair Service - Abandonment Policy
DIYMobileRepair cannot store a customer’s device or property for an extended period of time. There may be special circumstances when your device requires further contact from you the customer or additional payment may be required to complete the repair process. If we have failed to establish contact you with your provided information after 3 or more attempts or additional payment for services rendered cannot be fulfilled, after 30 days your device will be disposed of. DIYMobileRepair will not be responsible for any property or data on their device that has been abandoned after 30 days.
Repair Service - Quality of Parts
Unless otherwise described, DIYMobileRepair uses high-quality after-market parts for most repairs. However we do carry factory spec parts for a variety of devices, but unless otherwise described the parts used for repairs are after-market and of the highest quality available from our suppliers.
Repair Service - Color Conversions
If you opt for one of our color conversion services you understand that all color conversions are high-quality after-market parts used to replace the original screen(s) on your device or other housing components. We will return original screens or other parts removed originally from the device if requested. DIYMobileRepair cannot guarantee the condition of your original parts as in many cases these parts can become damaged during the removal process.
Repair Service - Warranty and Returns
DIYMobileRepair offers a 60 day limited warranty on all of our repair services. Our warranty is effective on the date of delivery and offers coverage on the part(s) used for the repair as well as the quality of service rendered. In the event you have an issue with your device after a repair, please contact us immediately so we can take the proper steps to resolve the situation. All warranty claims are handled on a case-by-case basis and will require contact and participation from you the customer to provide all of the information necessary to process your claim. In some cases, you may need to send your device back to our facility for re-work and diagnosis. This warranty only provides coverage on the parts used for the repair and does not cover physical damages caused by mishandling such as impact damage or damage caused by the elements (i.e. water, fire, etc.) This warranty only offers the guarantee that our parts will function correctly and the quality of service will meet industry standards.